Pricing for an MSP,
delivered as software.
Credits-based pricing. One predictable base price, no per-ticket surprises. AI does the work in seconds. Real humans handle escalations, your team or ours.
1 credit ≈ 1,000 AI tokens (input + output, rounded up). A short reply uses about 1 credit; a typical ticket resolution 3–5; heavy research 10–50. Reading and classifying tickets is free. Credits pool across your whole team. We pick the AI model server-side — you just see credits.
Essentials
AI does the work, escalations to your team or ours
Single site • 1-50 users
What's included
- Full AI engine, ticket triage, knowledge base, automations
- M365, Google Workspace, Okta, Slack, Teams, RMM, and more
- Governed execution, policy check, approval, audit trail on every action; exports as an evidence packet for your GRC tool (Vanta, Drata, etc.)
- Automated onboarding + daily directory sync, run a sync manually any time
- Device inventory & monitoring, software tracking
- 1,000 AI credits/month (≈1M tokens), pooled across your team, pay-as-you-go beyond
Human team support
No IT staff? Add our escalation team to Essentials, pricing on request, or move up to Pro where it's included. If you do have IT staff, escalations route to them.
HIPAA BAA available as add-on.
Pro
AI + our IT team, we are your IT
Multi-site • 51+ users
Everything in Essentials, plus
- 10,000 AI credits/month (≈10M tokens), 10× Essentials, at a lower cost per credit
- Named account manager + remote-in hands-on support, we connect and fix it
- Priority response from our IT team on anything your staff can't resolve
- AI analytics & insights, trends, resolution metrics, change management
- Real-time directory sync + offboarding assurance, same-day revocation across every system, timestamped per-system audit log
- License optimization, compliance monitoring & HRIS integration
- API access, custom integrations & infrastructure connectors
- Advanced RBAC, PII anonymization, custom workflows & domain
- Backup & disaster recovery, instant access revocation
Human team support
Included. Named account manager during business hours, remote-in support, priority response on tickets your team can't resolve.
Priority SLA Support and Healthcare Compliance Pack available as add-ons.
Enterprise
Dedicated account manager — your scale, your industry
Unlimited users • multi-region
Everything in Pro, plus
- Dedicated account manager with 24/7 SLA coverage bundled (1hr Critical response, 99.9% uptime)
- SSO, SIEM integration, multi-org administration
- Custom connectors & API integrations
- Self-hosted deployment option
- Industry compliance packages (healthcare/legal/billing-rcm)
- Migration assistance & AI readiness workshops
- Phishing simulation, security awareness, HR analytics
Human team support
Dedicated, named team. Fastest response. 24/7 coverage available.
Unlimited users subject to fair use.
*Credits are pooled across your entire team. Additional usage billed pay-as-you-go.
Optional Add-ons
Healthcare Compliance Pack
+$599/mo
HIPAA-specific workflows, BAA management, compliance attestation tracking, and healthcare audit templates.
Priority SLA Support
Custom ยท contact us
4-hour response on customer tickets during extended business hours (example: 7 AM – 7 PM Mon–Fri, customer-local). 1-hour response on detected outages so your business hours aren't affected. 99.5% uptime guarantee. Enterprise plans get 24/7 SLA coverage bundled.
Feature Comparison
See what's included in each plan at a glance.
| Feature | Essentials | Pro | Enterprise |
|---|---|---|---|
| Plan basics | |||
| Monthly price | $299/mo | $2,499/mo | Custom |
| Users & sites | 1–50 • single site | 51+ • multi-site | Unlimited • multi-region |
| Included AI credits | 1,000/mo (≈1M tokens) | 10,000/mo (≈10M tokens) | Custom allocation |
| Pay-as-you-go top-ups | $0.40/credit | $0.40/credit | Custom rate |
| AI engine | |||
| Ticket triage, resolution & knowledge base | Included | Included | Included |
| AI analytics & insights | Not included | Included | Included |
| IT operations | |||
| Device inventory & monitoring | Included | Included | Included |
| Automated onboarding | Included | Included | Included |
| Directory sync | Daily + manual | Real-time | Real-time |
| Offboarding assurance | Not included | Included | Included |
| License optimization | Not included | Included | Included |
| HRIS integration | Not included | Included | Included |
| HR analytics | Not included | Not included | Included |
| Governance & security | |||
| Governed execution + audit trail | Included | Included | Included |
| Advanced RBAC | Not included | Included | Included |
| Compliance monitoring | Not included | Included | Included |
| PII anonymization | Not included | Included | Included |
| SSO, SCIM & SIEM | Not included | Not included | Included |
| Integrations & customization | |||
| Slack, Teams & core integrations | Included | Included | Included |
| API access | Not included | Included | Included |
| Custom integrations & infra connectors | Not included | Included | Included |
| Custom workflows & domain | Not included | Included | Included |
| White-label | Not included | Not included | Included |
| Human support | |||
| Human escalation team | Add-on | Included | Dedicated |
| Remote hands-on support | Not included | Included | Included |
| Account manager | — | Named | Dedicated |
| SLA coverage | Add-on | Add-on | 24/7 bundled |
Cost Comparison
See how TechManager AI compares to traditional IT management approaches.
| Team Size | TechManager AI | Traditional MSP | Internal IT |
|---|---|---|---|
| Under 50 users | $299/mo | $5,000–8,000/mo | $8,000/mo |
| 51–200 users | $2,499/mo | $10,000–15,000/mo | $14,000/mo |
| 200+ users | Custom | $25,000–40,000/mo | $30,000/mo |
| Input channels | Slack, Teams, email, portal, RMM alerts, HR events, device telemetry | Email + phone | Email + walk-ups |
| Time to first response | < 30 seconds | 15–60 minutes | Variable |
| Audit completeness | Full pipeline trace: input to resolution | Ticket log (maybe) | Depends on discipline |
Input channels
Time to first response
Audit completeness
MSP estimates include RMM, PSA, and governance tools combined. Internal IT includes salary, benefits, and overhead.
Pricing FAQ
How does pricing work?
- • Predictable monthly rate, Essentials, Pro, and Enterprise tiers
- • Each plan includes AI Credits, pooled across your whole team
- • Pay-as-you-go for any usage beyond included credits
- • No surprise charges, Stripe handles billing automatically
What are AI Credits?
- • An AI Credit is consumed any time the AI performs a task on your behalf, triaging a ticket, searching the knowledge base, running a diagnostic, executing an approved change
- • Each plan includes a base set of credits pooled across your entire organization
- • Additional usage beyond included credits is billed pay-as-you-go
- • You'll see real-time usage in the dashboard and get alerts as you approach your included credits
What if we don't have an IT team at all?
- • You don't need one. The AI handles routine IT end to end, tickets, onboarding, access changes, device checks, 24/7
- • When something genuinely needs a person, add our human escalation team to Essentials, pricing on request during your demo
- • Pro includes the human team outright, named account manager, remote-in support, priority response on anything your staff can't resolve
- • Either way every escalation stays tracked in the audit trail, nothing gets lost between systems
Can we self-host it?
Yes, self-hosted deployment is available on Enterprise plans. Let us know during your demo call and we'll discuss requirements and timeline.
Is there a contract or commitment?
- • No long-term contracts required, cancel anytime
- • Simple monthly billing on all plans
- • Stripe handles all billing, transparent and secure
What happens if we exceed our AI Credits limit?
- • We'll notify you well before you hit the limit
- • Additional usage beyond included credits is billed pay-as-you-go at competitive rates
- • Upgrade to a higher tier for more included credits
- • Most teams find their included credits cover their needs comfortably
Ready to Get Started?
Book a 15-minute demo. We'll walk through your IT challenges, show the governed execution pipeline, and discuss the right plan for your team.
Book a DemoNo commitment • Cancel anytime