Pricing for an MSP,
delivered as software.
Credits-based pricing. One predictable base price, no per-ticket surprises. AI does the work in seconds. Real humans handle escalations, your team or ours.
1 credit ≈ 1 AI action (ticket resolved, password reset, access provisioned, audit check). Reading and classifying tickets is free. Credits pool across your whole team.
Essentials
AI does the work, your team handles escalations
Single site • 1-50 users
What's included
- Full AI engine, ticket triage, knowledge base, automations
- All integrations, M365, Google Workspace, Okta, Slack, Teams, RMM, ITSM
- Governed execution, policy check, approval, audit trail on every action; pipes into your GRC tool (Vanta, Drata, etc.)
- Automated onboarding + daily directory sync
- AI Credits included + pay-as-you-go beyond
Human team support
Available as a paid add-on. Otherwise, escalations go to your own IT.
HIPAA BAA available as add-on.
Pro
AI + our IT team, we are your IT
Multi-site • 51+ users
Everything in Essentials, plus
- Named account manager from our IT team
- Remote-in hands-on support, we connect and fix it
- Priority response from our team
- Real-time directory sync, one fix, every site, automatic rollout
- Offboarding assurance, same-day access revocation across every connected system, with timestamped log per system for audit
- Proactive monitoring, analytics & change management
- Backup & disaster recovery, instant access revocation
Human team support
Yes, named account manager during business hours, remote-in support included, priority response on tickets your team can't resolve.
Priority SLA available as add-on. HIPAA BAA available.
Enterprise
Dedicated team, your scale, your industry
Unlimited users • multi-region
Everything in Pro, plus
- Dedicated team + 24/7 coverage available
- SSO, SIEM integration, multi-org administration
- Custom connectors & API integrations
- Self-hosted deployment option
- Industry compliance packages (healthcare/legal/billing-rcm)
- Migration assistance & AI readiness workshops
- Phishing simulation, security awareness, HR analytics
Human team support
Dedicated, named team. Fastest response. 24/7 coverage available.
Unlimited users subject to fair use.
*Credits are pooled across your entire team. Additional usage billed pay-as-you-go.
Optional Add-ons
Healthcare Compliance Pack
+$199/mo
HIPAA-specific workflows, BAA management, compliance attestation tracking, and healthcare audit templates.
24/7 Priority Support
+$299/mo
Around-the-clock human expert support with guaranteed response times and dedicated escalation paths.
Dedicated Success Manager
+$499/mo
Your named point of contact for onboarding, quarterly reviews, optimization, and strategic IT planning.
Feature Comparison
See what's included in each plan at a glance.
| Feature | Essentials | Pro | Enterprise |
|---|---|---|---|
| Onboarding | Included | Included | Included |
| Directory Sync | Daily sync | Real-time sync | Real-time sync |
| Offboarding | Not included | Included | Included |
| HR Analytics | Not included | Not included | Included |
| AI Credits | Included + pay-as-you-go | Included + pay-as-you-go | Included + pay-as-you-go |
| Remote Hands-on Support | Not included | Included | Included |
| SSO & SIEM Integration | Not included | Not included | Included |
Cost Comparison
See how TechManager AI compares to traditional IT management approaches.
| Team Size | TechManager AI | Traditional MSP | Internal IT |
|---|---|---|---|
| Under 100 users | $199/mo | $5,000–8,000/mo | $8,000/mo |
| 100+ users | $599/mo | $10,000–15,000/mo | $14,000/mo |
| 200+ users | Custom | $25,000–40,000/mo | $30,000/mo |
| Input channels | Slack, Teams, email, portal, RMM alerts, HR events, device telemetry | Email + phone | Email + walk-ups |
| Time to first response | < 30 seconds | 15–60 minutes | Variable |
| Audit completeness | Full pipeline trace: input to resolution | Ticket log (maybe) | Depends on discipline |
Input channels
Time to first response
Audit completeness
MSP estimates include RMM, PSA, and governance tools combined. Internal IT includes salary, benefits, and overhead.
Pricing FAQ
How does pricing work?
- • Predictable monthly rate, Essentials, Pro, and Enterprise tiers
- • Each plan includes AI Credits, pooled across your whole team
- • Pay-as-you-go for any usage beyond included credits
- • No surprise charges, Stripe handles billing automatically
What are AI Credits?
- • An AI Credit is consumed any time the AI performs a task on your behalf, triaging a ticket, searching the knowledge base, running a diagnostic, executing an approved change
- • Each plan includes a base set of credits pooled across your entire organization
- • Additional usage beyond included credits is billed pay-as-you-go
- • You'll see real-time usage in the dashboard and get alerts as you approach your included credits
Can we self-host it?
Yes, self-hosted deployment is available on Enterprise plans. Let us know during your demo call and we'll discuss requirements and timeline.
Is there a contract or commitment?
- • No long-term contracts required, cancel anytime
- • Simple monthly billing on all plans
- • Stripe handles all billing, transparent and secure
What happens if we exceed our AI Credits limit?
- • We'll notify you well before you hit the limit
- • Additional usage beyond included credits is billed pay-as-you-go at competitive rates
- • Upgrade to a higher tier for more included credits
- • Most teams find their included credits cover their needs comfortably
Ready to Get Started?
Book a 15-minute demo. We'll walk through your IT challenges, show the governed execution pipeline, and discuss the right plan for your team.
Book a DemoNo commitment • Cancel anytime