IT Department
As Software
Your apps, devices, and locations. All managed. AI does the work in seconds. Governance and escalation, automated.
Works with your existing tools
Your Managed Service Provider (MSP), delivered as software.
Most IT tools like RMM, ITSM, and ticketing still need an IT person to run them. TechManager AI is different: a full Managed Service Provider, delivered as software. The AI does the IT work itself. When a human is needed, it escalates to your team or ours.
AI does the IT work
Ticket triage, onboarding, offboarding, compliance, change management, knowledge base. The AI executes inside your guardrails, with a full audit trail.
Humans handle the rest
Account management, escalations, business decisions, and anything that needs a real person. Escalations route to your IT team if you have one, or to a dedicated account manager on our team if you don't.
We integrate, not replace
Already use ServiceNow, Freshservice, Jira, Microsoft 365, or Google Workspace? We sit on top and manage them. You keep what works.
It's the outcome a Managed Service Provider gives you, without the staff, the per-ticket pricing, or the swivel-chair between tools.
The Problem Isn't One Tool. It's Twelve.
Tracked on a spreadsheet, tickets piling up, locations going dark. One engine handles everything, with a full audit trail.
Inputs
Outcomes
A Slack message becomes a governed IT action in under 2 minutes
An RMM alert triggers automated diagnostics and escalation
A new hire in BambooHR triggers access provisioning across all systems
A voicemail gets transcribed, classified, and routed automatically
The AI compliance + ITSM brain on top of your stack.
We're not your RMM, your identity provider, or your secrets vault. We're the layer above them: the brain that decides, approves, executes, and documents every IT action across your business.
TechManager AI
The AI compliance and ITSM brain. Triage, approvals, execution, audit trails, evidence. Every action logged, every decision traceable.
Your existing IT tools
The apps your team uses
You keep your RMM, your identity provider, your vault. TechManager AI orchestrates them and proves every action was done right. See it on your stack.
Mapped to your software stack.
A request becomes an executable action inside the tools your business already runs on, including the industry-specific systems your auditors care about.
Universal IT
- Microsoft 365 / Entra ID
- Google Workspace
- Okta / JumpCloud
- Slack & MS Teams
- Jira / ServiceNow / Freshservice
- Intune / Jamf / Kandji
- CrowdStrike / SentinelOne
Healthcare
- Epic / Cerner / Oracle Health
- Athenahealth
- eClinicalWorks
- NextGen / Allscripts
- DrChrono / Practice Fusion
- TigerConnect (HIPAA chat)
- Surescripts / PACS imaging
HIPAA BAA available
Legal
- Clio / MyCase
- NetDocuments / iManage
- PracticePanther / Smokeball
- Filevine
- TimeSolv / Tabs3
- Relativity / Logikcull (e-discovery)
- PACER / court filing
Billing & RCM
- Waystar / Trizetto
- Change Healthcare
- Athenacollector / AdvancedMD
- Kareo Billing
- eClinicalWorks / DrChrono
- Practice Suite / RXNT
- Inovalon
Per-client audit trails
Don't see yours? If it has an API, we connect it. Custom integrations available on Pro and Enterprise.
The operational work that eats your week.
Tickets, onboarding, offboarding, access reviews, device tracking, the daily IT operations that keep your business running. Done by AI, logged end-to-end. Your GRC tool stays the system of record for compliance; we feed it clean evidence.
Requests handled
The Tier 1 grind, password resets, software install, VPN, access requests, resolved by the AI without paging anyone.
- Password resets & account unlocks
- Software install & license requests
- VPN, printer, and access tickets
People moves
Onboarding, role changes, offboarding, handled end-to-end across every connected system, with no missed steps.
- New hire setup, day-one ready
- Role changes & access updates
- Instant access revocation on exit
Audit trail, ready to feed
Every action logged with full context, who, what, when, why, approval. Pipes into your GRC tool (Vanta, Drata, etc.) as evidence.
- Full action history per user/device
- Access review reports on demand
- Export to your existing GRC stack
Already running Vanta, Drata, ComplyAdvantage, or another GRC platform? We don't replace them, we keep them fed with operational evidence so your audits get easier, not harder.
New to IT? Worried about messing up?
Whether you're a junior sysadmin, the "IT person" by accident, or a solo admin running a small business, the platform catches mistakes before they happen, logs every action, and gives you a real team to ping when you're stuck. You don't have to know everything. You just have to ask.
- Guardrails before destructive actions, policy + approval workflow catches risky changes
- Audit trail on every change, if something breaks, you have the receipts
- A real team behind you, ping us when you're stuck (Pro & Enterprise)
There's a Better Way
No IT team? Have one? Either way, you're covered.
Known problems? Solved. New ones? It learns the fix, and applies it, everywhere. Requests? Approvals? We escalate. Vendor dispatch, on-site guidance, all coordinated.
No IT team? We run your entire operation, tickets, access, security, so you don't need to hire.
Have IT? We handle L1/L2 so your engineers focus on strategic work.
You're notified only when it matters.
Integrations
Resolution
Pricing
Owners & managers can run it.
AI handles tickets, requests, and emergencies in seconds. Escalations route to a dedicated account manager on our team. No technical expertise required.
- Built for owners, managers, and ops leads
- No need to hire IT staff
- Human experts when you need them
IT professionals: focus on what matters.
Significantly reduce ticket volume. Free your team from L1/L2 work. One platform for all your tools.
- Built for solo IT & small IT departments
- AI handles repetitive L1/L2 work
- Focus on strategic initiatives
Structured. Simplified. Automated.
The IT landscape is broken. Here's what your industry is up against, and what we do about it.
Up to 10x faster resolution. Up to 70% less IT spend*.
*Modeled on a 100-employee organization comparing typical MSP retainer vs. Pro plan + 1 IT coordinator. See methodology.
Built for healthcare practices, law firms, and medical billing/RCM firms, where IT runs on policy, not heroics.
Downtime You Can't Afford
Real B2B scenarios from healthcare, legal, and billing/RCM. And how AI plus your account manager solves them.
Freezer died over the weekend. $50K in vaccines spoiled.
Healthcare
24/7 sensor monitoring with escalation. AI detects failed alerts, retries delivery, and calls the on-call person until someone responds.
Vaccine fridge monitor fires a temperature alert at 2 AM → AI parses the alert, classifies severity → escalates to practice manager via text + phone → logs the incident for compliance review. No one has to be watching.
Case management down on filing day. Partner panic at 9 AM.
Legal
AI monitors your legal stack 24/7. The moment Clio, MyCase, or NetDocuments degrades, we're already triaging: vendor ticket opened, backup access provisioned, and the lead attorney looped in with options.
Clio shows degraded performance Friday morning. Before your team notices, AI has opened a P1 ticket with Clio support, surfaced the last good document version from NetDocuments, and Slacked the filing partner a working access path. Deadline made.
Clearinghouse outage. 800 claims stuck, $200K in revenue idle.
Billing & RCM
AI monitors your full revenue cycle stack: clearinghouses, payer portals, eligibility tools. Outages get detected fast, ticketed with vendors automatically, and your billing leads get fallback options instead of a finger-pointing email.
Waystar goes down mid-morning. AI detects the failure within 3 minutes, escalates to Waystar support with full impact context, alerts your RCM lead via Slack, and stages claims for batch resubmission the moment the link is restored. No work lost.
Former employee still has access: liability waiting to happen
The problem
Automated access revocation removes all permissions instantly. Audit trails show exactly who had access to what and when, compliance-ready.
When HR marks an employee as terminated in BambooHR, TechManager immediately revokes Google Workspace, Slack, VPN, and EHR access, then generates a compliance report showing every system touched, timestamped.
Paying for software nobody uses: licenses you forgot exist
The problem
Full visibility into every subscription, license, and SaaS tool. Identify waste, cut unused seats, and stop paying for ghost accounts.
AI scans your Google Workspace and Microsoft 365 accounts → flags 12 inactive licenses across two offices → generates a report showing $4,800/year in recoverable spend. One click to reclaim.
Remote employee locked out at 2 AM: no one in their time zone to help
The problem
AI resolves access issues instantly, any time zone, any location. Same governed pipeline whether the user is at HQ, a branch office, or working from another country.
At 2 AM in Manila, your remote analyst messages Slack: “Locked out of the CRM.” AI verifies their identity, resets the session, re-authenticates them, and logs the full action chain, all before they finish their coffee.
Complete Control Over IT Operations
Not a ticket queue, a control layer. Capture requests, enforce approvals, execute actions, and document everything automatically.
Governed Execution Engine
Every AI action flows through request, policy check, approval, execution, and audit. Full control over what AI can do, and proof that it did it right.
Flexible AI Engine
Powered by an ensemble of Claude (Anthropic), ChatGPT (OpenAI), and Microsoft Copilot, routed to the best-suited model for each task. Self-hosted private models available on Pro and Enterprise for the most sensitive environments.
Intelligent Knowledge Base
AI-powered RAG search, versioned articles with approval workflows, collections, and analytics. Your team's knowledge, organized and instantly searchable.
Enterprise Security Command
Suspicious login alerts, access reviews, MFA enforcement, and compliance reports. Every action logged with who/what/when/why so audits become a search, not a scramble.
Device & Software Management
Track every device, license, and software assignment across your org. See costs by vendor, catch unused licenses, get renewal alerts, auto-synced from your identity, authorization, and device management tools.
Request Control Center
Smart ticketing, automated responses, and multi-channel support that resolves 80% of requests instantly.
How It Works
Get started in days, not months. Set it up yourself or let us handle the integration for you.
Connect Your Existing Tools
Link the software, cloud services, and devices you already use. Works with your existing tools, set up in minutes, or our team handles it for you.
Add Your Locations
Offices, clinics, remote sites, add your locations and the platform maps your users, devices, security policies, and common issues automatically.
Known Problems? Solved.
New ones? It learns the fix, and applies it, everywhere. Set policies for what AI handles automatically and what needs human approval. You stay in control.
Requests, Approvals, Escalations: Coordinated
Vendor dispatch, on-site guidance, ticket resolution, all coordinated. You're notified only when it matters. Every action logged with a full audit trail.
IT Support That Understands Your Industry
Regulated industries need governed IT. See how TechManager AI adapts to your compliance requirements.
Every Signal. One Pipeline.
Tickets, alerts, HR events, and device data all flow into the same governed engine, organized by what they do, not where they come from.
Tickets & Requests
When a Slack message arrives → AI triages, resolves, or escalates in under 2 minutes
Alerts & Monitoring
When NinjaOne fires an alert → AI triages severity, checks runbook, executes fix or escalates
Identity & HR Events
When a new hire appears in BambooHR → AI provisions all accounts per your policies
Knowledge & Docs
When AI resolves a ticket → it searches your knowledge base for the best fix first
Automation & Orchestration
Custom workflows trigger governed actions through the same audited pipeline
Industry-Specific Tools
We work with the EHR/EMR, dental, legal, and financial platforms your team already uses. Our integration framework and automation connectors bridge your industry tools into a single governed IT layer.
Tell us what you use →Full REST API available for custom integrations. New connectors added regularly.
Offices. Clinics. Remote Sites.
Add your locations, whether you have 2 offices or 200 sites. Same policies, same approvals, same audit trail, everywhere.
Works With Everything
From legacy systems to modern cloud apps, we manage the technology your business actually uses, no forced migrations.
Compliance-Focused: HIPAA workflows with compliance-supportive logging. SOC 2 aligned controls. PCI DSS support via Stripe.
Primary industries + expanding to:
BYOD Support
Secure employee devices with full compliance
Bring Your Own License
Use existing software, no forced migrations
Multi-Site Management
Manage IT across all locations from one dashboard, same policies, same audit trail
Remote & Hybrid Teams
AI support for employees anywhere, home, branch office, or on the road
24/7 Global Coverage
AI resolves tickets instantly, no time zone gaps, no after-hours delays
Vendor Collaboration Portal
Invite external vendors, track SLAs, manage third-party access, and coordinate with your entire vendor ecosystem, all from one secure platform.
Predictable IT Operations for Regulated Industries
One predictable bill, no per-ticket surprises. HIPAA BAA available on all plans.
Essentials
AI does the work, your team handles escalations
Single site • 1-50 users
- Full AI engine + all integrations
- Audit trail, feeds your GRC tool
- Automated onboarding + daily sync
Human team: add-on only
Pro
AI + our IT team, we are your IT
Multi-site • 51+ users
- Everything in Essentials, plus:
- Named account manager + remote-in support
- Real-time sync, offboarding assurance, change management
Human team: our team handles escalations end-to-end
Enterprise
Dedicated account manager — your scale, your industry
Unlimited users • multi-region
- Everything in Pro, plus:
- SSO, SIEM, self-hosted deployment
- Industry compliance packages (HC/Legal/Fin)
Human team: dedicated account manager, 24/7 SLA coverage bundled
Frequently Asked Questions
Everything you need to know about TechManager AI
What is TechManager AI?
- • AI-powered IT operations platform with a governed execution pipeline
- • Every action flows through: request → policy check → approval → execution → audit
- • Routine operations run automatically; critical actions require human approval
- • Built for regulated industries, healthcare, legal, and medical billing/RCM
What does TechManager AI not do?
We're an IT operations layer, not everything in your stack. Things we don't replace:
- • Your GRC platform, we feed Vanta, Drata, etc. with operational evidence; we don't replace them
- • Your billing/RCM software, we manage access to Waystar, Trizetto, EHRs, etc.; we don't process claims
- • Hardware procurement & physical IT, we coordinate vendor dispatch, but we don't ship laptops or run cabling
- • Specialty domain expertise, we don't substitute for clinical, legal, or financial subject-matter judgment
- • Custom software development, we automate IT operations, not build applications
If you're not sure whether something fits, ask in your demo, we'd rather scope it honestly than oversell.
Who is this for?
Two types of buyers, depending on whether you already have IT:
Already have IT? ($299/mo Essentials.) In-house tech, contractor, or MSP. AI takes Tier 1 off their plate so they focus on strategic work. Made for IT professionals.
No dedicated IT? ($2,499/mo Pro.) Or you're replacing your MSP. Our IT team becomes your IT: named account manager, remote-in support included.
Built for SMBs in regulated industries: medical practices, law firms, and medical billing/RCM firms.
Do you support multi-site and remote teams?
- • Multi-location, same policies, approvals, and audit trail enforced across all sites from one dashboard
- • Remote & hybrid, employees get AI support from anywhere via Slack, Teams, email, or the self-service portal
- • International, AI operates 24/7 with no time zone gaps; human escalation available across regions
- • Consistent governance, compliance rules enforced identically whether the user is in your main office or working remotely from another country
How does the AI actually work?
- • AI reads the ticket and searches your knowledge base
- • Picks the best action, you control what AI is allowed to do
- • We restrict every action through policies you define
- • Low-risk actions run automatically; high-risk actions wait for human approval
- • Everything is logged in a full audit trail
- • Powered by an ensemble of Claude, ChatGPT, and Microsoft Copilot; self-hosted models available on Pro and Enterprise
How do you handle compliance requirements?
We're not a GRC platform, we don't replace Vanta, Drata, or your existing compliance tool. We feed it. Every action goes through a governed pipeline (request → policy check → approval → execution → audit) and gets logged with full context: who, what, when, why, who approved. That audit trail exports to your GRC tool as evidence.
- • HIPAA, BAA available, compliance-supportive logging, governed access controls
- • SOC 2, aligned controls; continuous monitoring, change documentation, access reviews
- • PCI DSS, payment processing through Stripe for PCI scope reduction
- • Already on Vanta or Drata? We integrate as an evidence source. Your GRC tool stays the system of record.
What healthcare-specific IT issues can you help with?
The full range of practice IT, EHR/EMR connectivity, fax/eFax, VPN, printers and label printers, phone/VoIP, networking, check-in kiosks, and connected medical devices (audiometers, vitals monitors, imaging).
See the dedicated healthcare page for the full integration list and HIPAA BAA details.
What about medical billing and RCM firms?
Billing/RCM firms are HIPAA business associates to every practice they bill for, their auditors are your auditors. TechManager AI supports:
- • Multi-tenant access scoping, billers see only the practices in their book; cross-tenant access blocked at the policy layer
- • Same-day offboarding, revoke access across Waystar, Trizetto, Athenacollector, EHRs, VPN, and email when a biller leaves
- • Per-client audit trails, filter the log by practice for client review requests in minutes
- • HIPAA BAA, signed BAA on Pro and Enterprise plans, plus subprocessor BAAs upstream for a clean chain
What integrations are available?
- • Popular apps, Slack, Google Workspace, Microsoft 365, and more
- • Industry-specific, EHR/EMR systems, dental practice software, legal platforms, financial tools
- • Automation, connects to workflow tools like Zapier, Make, and n8n
- • REST API available for custom integrations
- • New integrations added regularly, ask us about yours
Is our data secure and isolated?
- • Fully isolated, each organization's data is completely separate
- • SSO and multi-factor authentication supported
- • Role-based access controls and API key management
- • Complete audit trails, who did what and when
How does pricing work?
- • Essentials: $299/mo. AI does the work, your IT staff handles escalations. Single site, 1-50 users. 1,000 credits/mo (≈1M tokens) + buy more anytime ($10 minimum, $0.40/credit).
- • Pro: $2,499/mo. AI plus our IT team, named account manager, remote-in support. Multi-site, 51+ users. 10,000 credits/mo (≈10M tokens) + buy more anytime ($10 minimum, $0.40/credit).
- • Enterprise: Custom. Dedicated account manager, 24/7 SLA coverage bundled, custom infrastructure. Custom monthly credit allocation + custom topup rate negotiated in contract.
- • 1 credit ≈ 1,000 AI tokens (input + output, rounded up). Short reply ≈ 1 credit; typical ticket resolution 3–5; heavy research 10–50. Reading and classifying tickets does not count.
- • AI credits pooled across your whole team, not per user
- • No setup fees, monthly billing, cancel anytime
How long does implementation take?
- • Most teams live in days, not months
- • Connect your tools, set your policies, AI starts handling tickets
- • Integrations typically take 1-2 weeks
- • We work with you to ensure a smooth rollout at your pace
Can we self-host it?
We're actively working on self-hosted deployment options. If this is important for your organization, let us know during your demo call and we'll discuss timelines and requirements.
What types of inputs does TechManager process?
Everything flows into one governed pipeline:
- • Tickets & requests, Slack messages, Teams chats, emails, self-service portal submissions
- • Alerts & monitoring, RMM alerts from NinjaOne, Intune device events, sensor data
- • HR events, new hires, terminations, role changes from BambooHR, Gusto, Rippling
- • Device telemetry, health checks, compliance status, software inventory
- • Voicemail & phone, transcribed, classified, and routed automatically
- • Custom triggers, via Zapier, Make, n8n, or REST API
What happens step-by-step when someone submits a request?
- • 1. Input received, request arrives via Slack, email, portal, or any connected channel
- • 2. AI classifies, determines type, urgency, and affected systems
- • 3. Knowledge base search, looks for existing solutions and runbooks
- • 4. Policy check, validates the action against your defined policies and risk levels
- • 5. Execute or escalate, low-risk actions run automatically; high-risk actions route to a human approver
- • 6. User notified, the requester gets a status update with what was done
- • 7. Audit logged, every step recorded with timestamps, actors, and outcomes
How does onboarding work? How long to connect our tools?
- • Day 1, Connect core tools (Google Workspace/M365, Slack/Teams, email) with guided setup or our team does it for you
- • Week 1, AI learns your environment, maps users, devices, and software; you set initial policies
- • Week 2, Connect RMM, HR, and additional integrations; AI starts handling L1 tickets with your approval
- • Ongoing, Tune policies, expand automation, add integrations at your pace
Most teams are live in under 2 weeks. No rip-and-replace, we work with your existing stack.
How do we get started?
Book a 15-minute demo call. We'll walk through your IT challenges, show the governed execution pipeline, set up your organization, connect your tools, and get you live.
Book a demo
15-minute call. We'll walk through your IT challenges, show the governed execution pipeline, and discuss pricing for your team size.
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