Stop Chasing Vendors
Your business works with dozens of vendors — ISPs, printer companies, phone providers, security firms, hardware suppliers. Coordinating them is a full-time job. TechManager AI handles it.
How vendor coordination usually works (without us)
Someone notices a problem
Printer down, internet flaky, phone system dropping calls. Staff reports it to whoever they can find.
Someone looks up the vendor
Dig through emails, contracts, or a spreadsheet to find the right vendor contact and account number.
Phone tag and waiting
Call the vendor, get put on hold, explain the issue, wait for a callback, follow up again tomorrow.
No tracking, no accountability
Was a ticket opened? Who's coming on-site? When? Nobody knows unless someone follows up manually.
How TechManager AI Handles Your Vendors
The same process your office manager does — but faster, tracked, and never forgotten.
Issue Identified
A ticket comes in — "printer on 3rd floor isn't printing" or "internet is slow at the west office." AI classifies the issue and determines it needs vendor involvement.
Vendor Lookup & Contact
TechManager AI already knows which vendor handles that equipment or service, their contact info, your account number, and the SLA terms. It initiates contact — no digging through spreadsheets.
Dispatch & Scheduling
If on-site work is needed, TechManager AI coordinates the dispatch — scheduling the visit, confirming the technician, and notifying your on-site staff about who's coming and when.
On-Site Guidance
When the technician arrives, your staff has context — what the issue is, what's been tried, and what the vendor needs access to. No starting from scratch every time.
Follow-Up & SLA Tracking
TechManager AI tracks whether the vendor resolved the issue, how long it took, and whether it was within SLA. If the vendor misses a deadline, it escalates automatically. Everything is documented.
Knowledge Captured
The resolution goes into your knowledge base. Next time the same issue happens at any location, TechManager AI already knows which vendor to call and what the fix was.
Vendors We Help You Manage
Any vendor your business works with — we coordinate.
Internet & Telecom
ISPs, phone system providers, VoIP vendors. Outage reporting, service upgrades, circuit troubleshooting.
Printers & Copiers
Managed print providers, copier leases, toner suppliers. Service calls, jams, network connectivity issues.
Hardware & Equipment
Computer vendors, server providers, networking equipment. Warranty claims, replacements, and upgrades.
Security & Alarm
Security camera vendors, alarm companies, access control providers. Installations, maintenance, and incident coordination.
Software & SaaS
License renewals, support escalations, integration issues. We track your subscriptions and coordinate with vendor support teams.
Facilities & Electrical
Electricians, HVAC for server rooms, cabling contractors. Dispatch, scheduling, and project coordination.
Manual vs. Managed
| Manual (your staff) | TechManager AI | |
|---|---|---|
| Finding vendor info | Dig through emails, contracts, spreadsheets | Instant — stored in your vendor directory |
| Contacting vendor | Phone tag, hold times, voicemail | AI initiates contact with issue context |
| On-site coordination | Manually schedule, hope someone's there | Scheduled with staff notified automatically |
| Follow-up | Remembering to check back, sticky notes | Auto-tracked with SLA deadline alerts |
| Documentation | Maybe an email thread, maybe nothing | Full audit trail — who, what, when, outcome |
| Multi-location | Each office handles it differently | Same process, every location, every time |
Let AI Handle Your Vendors
Book a demo and we'll show you how TechManager AI coordinates your specific vendors — from dispatch to resolution.