IT Tickets That Resolve Themselves
Your IT team doesn't need to reset another password, troubleshoot another printer, or explain how to connect to VPN for the hundredth time. TechManager AI handles routine IT requests in under 3 minutes — with full governance, audit logging, and seamless escalation when it encounters something it can't solve.
How AI Resolution Works
Not a chatbot that links to a help article. An intelligent agent that diagnoses the problem, searches your knowledge base, takes action through governed execution, and verifies the fix.
Intelligent Triage
The moment a ticket arrives — from Slack, Teams, email, or the web portal — AI analyzes the request using natural language understanding. It identifies the issue category (network, access, hardware, software), urgency level, affected systems, and whether this is a known issue with an existing solution. It also detects sentiment: a frustrated user with a critical production issue gets prioritized differently than a routine software request.
- Auto-categorization across 50+ issue types
- Priority assessment based on impact and urgency
- Duplicate detection to merge related tickets
Knowledge Base Search
AI searches your organization's knowledge base using semantic vector search — not just keyword matching. When a user says "my screen is frozen" the AI finds articles about application hangs, display driver issues, and remote desktop disconnections even though the user didn't use those terms. It also pulls from previous ticket resolutions to find solutions that worked before for similar issues in your specific environment.
- Semantic search across all knowledge base articles
- Historical ticket resolution patterns
- Environment-specific solutions for your systems
Governed Action
Once AI has a diagnosis and a solution, it executes through the governed execution pipeline. Low-risk actions (password resets, cache clears, service restarts) execute automatically. Higher-risk actions (access changes, configuration modifications) route for approval first. The user is kept informed throughout the process with real-time updates.
- Policy-checked execution for every action
- Real-time status updates to the requesting user
- Full audit trail for compliance reporting
Smart Escalation
AI knows its limits. When it encounters an issue it can't resolve — novel problems, hardware failures, vendor-specific issues — it escalates to your human IT staff with full context. Not a bare ticket dump, but a complete handoff: what the user reported, what AI diagnosed, what solutions it tried, what it thinks the root cause is, and a recommended next step. Your team picks up where AI left off instead of starting from scratch.
- Full context handoff with diagnosis and attempted solutions
- Skill-based routing to the right specialist
- SLA tracking with escalation timers
Tickets From Every Channel
Users submit requests where they already work. AI processes them all the same way — with the same governance, the same audit trail, the same resolution quality.
Slack
DM the bot or use /it command. AI responds in-thread with real-time updates.
Microsoft Teams
Teams app integration. Users chat with AI in their Teams workflow.
Send to your IT address. AI parses the email and creates a governed ticket.
Web Portal
Full-featured portal with ticket history, knowledge base, and self-service.
Real Tickets, Real Resolutions
These are the tickets that eat up your L1 team's entire day. AI handles them in minutes.
"I'm locked out of my account"
Employee locked out after too many failed login attempts. Submits via Slack at 8:02 AM.
"The printer on 3rd floor isn't working"
Office manager reports the shared printer is offline. Submitted via email.
"Excel keeps crashing when I open this file"
Accountant reports Excel crashes with a specific spreadsheet. Submitted via Teams with a screenshot.
"The entire office lost internet"
Multiple users report connectivity loss. AI detects pattern and escalates.
Beyond Text: Multimodal AI
Users don't always describe problems well. But they can take a screenshot. TechManager AI understands both.
Screenshot Analysis
AI reads error messages, identifies UI states, and diagnoses issues from screenshots. Users just snap and send.
Error Code Recognition
Blue screens, application crashes, driver errors — AI extracts the relevant codes and searches for solutions automatically.
Configuration Comparison
Send before/after screenshots. AI identifies what changed and whether the change caused the issue.
Flexible AI Providers
Google Gemini by default. Configure OpenAI, Anthropic Claude, or self-hosted models per organization.
RAG-Powered Search
Retrieval-augmented generation finds relevant knowledge base articles and past resolutions using vector embeddings.
Continuous Learning
Every resolution improves future performance. Successful fixes update the knowledge base. Escalation patterns refine triage logic.
The Impact on Your IT Team
Routine L1 tickets resolved without human intervention.
For auto-resolved tickets. Down from 45 minutes average.
AI doesn't take breaks, vacations, or sick days.
Every ticket resolution logged with full audit trail.
Free Your IT Team from L1 Tickets
Book a demo and see how AI handles your most common tickets — with the governance and audit trail your compliance team requires.