An MSP for regulated industries, delivered as software.
Healthcare, legal, and billing/RCM. AI handles your IT in seconds, inside the guardrails your auditors care about. Real IT humans take over when a person is needed, your team or ours.
Healthcare
Key Challenges
- HIPAA compliance across every IT action
- EHR system connectivity and uptime
- Medical device integration and management
How We Help
- BAA available for HIPAA-covered entities
- Audit-ready logging on every action
- Governed access controls for PHI systems
Pipeline in Action
Vaccine fridge alert → AI checks temperature threshold → escalates to practice manager via text → logs incident for compliance
New MA hired → HR record triggers HIPAA training, EHR access provisioning, badge enrollment
Legal
Key Challenges
- Client privilege and data protection
- E-discovery readiness and management
- Billing system integration and time tracking
How We Help
- Full audit trails on every IT action
- Document version control and tracking
- Governed execution pipeline for all changes
Pipeline in Action
Paralegal requests client matter folder access → AI checks conflict clearance → routes for partner approval → grants access → logs for ethical wall compliance
Billing & RCM
Key Challenges
- Multi-tenant PHI access across many practices
- BAA chains with both clients and subprocessors
- Per-client audit reports on demand
How We Help
- Per-practice access scoping in Waystar, Trizetto, Athenacollector, etc.
- Same-day offboarding across every connected billing system
- Audit log filterable per practice for client requests
Pipeline in Action
Biller leaves → AI revokes access in Waystar, Athenacollector, EHRs, VPN, email same-day → logs the timestamp per practice → ready for the next BAA review
Built for Compliance-First Organizations
Governed Execution
Every action passes through a four-stage pipeline: policy check, approval, execution, audit. No shortcuts, no exceptions. Your compliance team signs off on the rules once, the system enforces them every time.
Compliance-Ready Logging
Full audit trail on every IT action, who requested it, what was approved, what was executed, and the outcome. Export auditor-ready reports in seconds, not days.
Flat-Rate Pricing
Predictable monthly costs with no per-ticket surprises. Budget confidently knowing your IT operations cost stays fixed regardless of volume. Compliance shouldn't come with variable billing.
Real-World IT Scenarios We Handle
"The fax isn't sending referrals"
AI checks fax server status, clears the queue, reruns failed jobs, and confirms delivery. Typical resolution: a few minutes. If the fax server itself is down, AI escalates with full diagnostic context.
"I can't pull up patient charts"
AI diagnoses the EHR connection, clears the local cache, re-authenticates the session, and confirms chart access is restored. No PHI is exposed in the process.
"I can't find the signed contract"
AI searches the document management system, locates the full version history, and retrieves the exact signed copy with metadata intact. Every search is logged.
"Time entries aren't syncing to billing"
AI checks the integration between your practice management and billing systems, identifies sync conflicts, and reconciles the entries. No billable hours lost.
"New biller, four practices"
AI provisions access in Waystar, Athenacollector, the four practice EHRs, VPN, and email, scoped to only those four practices. Logged for each client's BAA file.
"Practice asks who accessed records"
Filter the audit log by practice and date range. Hand the practice a clean report in minutes, every access scoped, timestamped, and tied to a request.
Book a Demo to Discuss Your Industry
Tell us about your compliance requirements, and we'll show you exactly how TechManager AI fits your workflow.