Healthcare IT Is Different

Every IT action in a healthcare environment has compliance implications. These are the challenges your team faces daily.

HIPAA Compliance Across Every IT Action

Every password reset, access change, and system modification involves ePHI. One undocumented action can become an audit finding — or worse, a breach notification. Your IT team needs a system that enforces compliance automatically, not one that relies on memory.

EHR System Connectivity and Uptime

When Epic, Cerner, Athena, or eClinicalWorks goes down, patient care stops. Providers can't access charts, schedule appointments, or process prescriptions. Every minute of EHR downtime costs revenue and puts patients at risk.

Medical Device Integration

Vision screeners, audiometers, vitals monitors, label printers, and check-in kiosks all need to stay connected and calibrated. When a wristband printer fails mid-shift or a vitals monitor drops its connection, clinical workflows grind to a halt.

Multi-Location Clinic Management

VPN tunnels between offices, shared peripherals, remote access for traveling providers, and consistent configurations across locations. Each site has slightly different hardware, and keeping them all aligned is a full-time job.

Staff Turnover and Access Provisioning

Healthcare has some of the highest turnover rates in any industry. Every new hire needs EHR access, device pairing, and HIPAA training. Every departure requires immediate access revocation — a terminated employee with active EHR credentials is a reportable incident.

How TechManager AI Solves It

Every feature is designed with healthcare compliance in mind. Not bolted on after the fact — built in from the ground up.

Governed Execution

Every AI action passes through a four-stage pipeline: policy check, approval, execution, audit. Before any action touches an ePHI system, it's validated against your HIPAA rules. Password resets on EHR accounts require manager approval. Access changes are logged with full context. No shortcuts, no exceptions.

Policy-checked against HIPAA rules before execution
High-risk actions routed to human approvers automatically
ePHI system access changes require explicit approval

Audit Trail

Full documentation for compliance audits and breach investigations. Every IT action is recorded with who requested it, what was approved, what was executed, and the outcome. When auditors arrive, export the report in seconds — not days of scrambling through email threads and sticky notes.

Immutable audit log on every IT action
Exportable reports for HIPAA audits and OCR investigations
Breach investigation support with full chain of events

AI Triage

"The fax isn't sending referrals" is resolved in under 3 minutes. AI checks the fax server status, identifies the blocked queue, clears failed jobs, reruns the referral, and confirms delivery — all while documenting every step for compliance. No more waiting hours for an IT tech to drive to the office.

80% of routine healthcare IT issues resolved automatically
Understands healthcare-specific terminology and systems
Escalates complex issues to human IT staff with full context

Knowledge Base

HIPAA procedures, device troubleshooting guides, EHR workflow documentation — all searchable by your entire staff. New medical assistants can find the check-in kiosk setup guide on their first day. Nurses can troubleshoot a vitals monitor without calling IT. Semantic search finds answers even when staff don't know the technical terms.

HIPAA procedures and compliance checklists
Device-specific troubleshooting guides
AI-powered semantic search across all documentation

Access Controls

Governed provisioning and deprovisioning with instant revocation on termination. New hires get the exact EHR access, device pairings, and system permissions their role requires — no more, no less. When someone leaves, all access is revoked within minutes, not days.

Role-based provisioning for EHR, devices, and systems
Instant access revocation on termination
Periodic access reviews with automated certification

Real-World Healthcare IT Scenarios

These aren't hypotheticals. These are the exact issues healthcare practices deal with every week.

Fax & Referrals

"The fax isn't sending referrals"

Front desk calls in at 8:15 AM — referral faxes from yesterday are stuck.

1 AI checks fax server status — identifies 12 jobs stuck in queue

2 Clears corrupted job blocking the queue, reruns failed referrals

3 Confirms delivery to referring providers, logs full resolution

✓ Resolved in 2 minutes 47 seconds. Full audit trail logged.

EHR Access

"I can't pull up patient charts"

Provider reports charts won't load during morning appointments.

1 AI diagnoses EHR connection — expired session token identified

2 Clears local cache and re-authenticates the session securely

3 Confirms chart access is restored — no PHI exposed in the process

✓ Restored in under 2 minutes. Governed execution ensured HIPAA compliance.

Onboarding

"New medical assistant starting Monday"

Office manager submits onboarding request Friday afternoon.

1 AI provisions EHR access with role-appropriate permissions

2 Pairs workstation and medical devices (vitals monitor, label printer)

3 Generates HIPAA training checklist and assigns completion tracking

✓ Ready to work Monday morning. Every step documented for compliance.

Security Incident

"Suspicious login on billing portal"

After-hours login detected from an unfamiliar IP address.

1 AI flags the anomaly and instantly locks the compromised session

2 Forces MFA re-verification and resets compromised credentials

3 Triggers incident response playbook and notifies compliance officer

✓ Threat contained in seconds. Full incident report generated for HIPAA breach assessment.

Healthcare-Specific IT Support

We don't just do generic IT. We support the specific systems and devices your practice depends on.

Fax & eFax

Setup, troubleshooting, queue management, and delivery confirmation for referral and prescription faxing.

VPN & Secure Remote Access

Site-to-site VPN, remote provider access, and secure connections between clinic locations.

Printers, Scanners & Phones

Network printer management, document scanning workflows, and VoIP phone system support.

Medical Devices

Vision screeners, audiometers, vitals monitors, and other clinical equipment connectivity and calibration.

EHR/EMR Connectivity

Epic, Cerner, Athena, eClinicalWorks — session management, connectivity troubleshooting, and access provisioning.

Label Printers & Kiosks

Wristband printers, specimen label printers, and patient check-in kiosk setup and troubleshooting.

Compliance & Trust

HIPAA

BAA Available

Business Associate Agreement available for all HIPAA-covered entities.

$199/mo

Healthcare Compliance Pack

Pre-built HIPAA policies, healthcare-specific KB templates, and compliance reporting.

SOC 2

Controls Support

Security controls aligned with SOC 2 Type II requirements.

100%

Audit Coverage

Every IT action logged, documented, and exportable for compliance audits.

State-Specific Healthcare IT Compliance

Beyond federal HIPAA rules, each state has its own healthcare IT requirements. We help you stay compliant with both.

Arizona

AHCCCS (Arizona Medicaid)

If your practice accepts AHCCCS (Arizona Health Care Cost Containment System), your IT systems must meet both federal Medicaid and Arizona-specific data handling requirements. AHCCCS contractors are required to safeguard member data with administrative, physical, and technical safeguards that go beyond standard HIPAA minimums.

AHCCCS contractor IT security requirements tracked and documented
Member data access controls aligned with AHCCCS policy
Audit logs ready for AHCCCS compliance reviews

Arizona Breach Notification (ARS 18-552)

Arizona law requires notification within 45 days of a data breach — stricter than many other states. If a breach affects more than 1,000 Arizona residents, you must also notify the Arizona Attorney General and major credit reporting agencies. Your IT systems need to detect, contain, and document breaches fast enough to meet this timeline.

Automated incident detection and containment
Full incident timeline for 45-day notification compliance
Breach assessment documentation for AG reporting

ADHS Licensing & Reporting

Arizona Department of Health Services (ADHS) requires licensed healthcare facilities to maintain specific IT capabilities for reporting, records retention, and patient safety. Behavioral health facilities, long-term care, and outpatient clinics each have distinct requirements for electronic records systems and data reporting to ADHS.

Electronic records systems maintained for ADHS facility requirements
Records retention policies enforced per Arizona regulations
IT infrastructure supporting required ADHS data submissions

Arizona Telehealth Compliance

Arizona has expanded telehealth regulations requiring HIPAA-compliant video platforms, proper patient consent documentation, and secure data transmission for remote visits. With Arizona's large rural population, telehealth is critical — and your IT infrastructure needs to support it reliably across locations with varying connectivity.

HIPAA-compliant telehealth platform connectivity support
Remote clinic connectivity monitoring and troubleshooting
Secure data transmission for rural and multi-site practices

See How It Works for Your Practice

Book a 30-minute demo and we'll walk through your specific compliance requirements, EHR systems, and IT challenges.

See Pricing Book a Demo

IT Operations Built for Healthcare