Privacy Policy - TechManager AI

TechManager AI is operated by Aiivars LLC, an Arizona limited liability company, doing business as TechManager AI ("Company," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

Account Information: Name, email address, company name, job title, phone number
Billing Information: Payment card details, billing address (processed by third-party payment processors)
Communications: Messages you send us, support tickets, feedback
User Content: Data you upload or input into our services

Information Collected Automatically

When you visit our website or use our services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, clicks, referring URLs
Cookies and Tracking: See "Cookies and Tracking Technologies" section below

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand how visitors use our site
Marketing Cookies: To measure advertising effectiveness

Third-Party Services: We use Google Tag Manager (GTM) and Google Analytics. These services may collect data according to their own privacy policies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Do Not Track: Our website does not currently respond to "Do Not Track" signals. However, you can control cookies through your browser settings.

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve our services
Process transactions and send related information
Send promotional communications (with your consent)
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and security incidents
Comply with legal obligations

AI and Machine Learning: We do not use your personal data or Customer Data to train our artificial intelligence or machine learning models without your explicit consent. Aggregated, anonymized data may be used for service improvement.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide the services you requested (account creation, service delivery, customer support)
Consent: Processing based on your explicit consent (marketing communications, optional cookies, newsletter subscriptions). You may withdraw consent at any time.
Legitimate Interests: Processing necessary for our legitimate business interests, where not overridden by your rights (security and fraud prevention, product improvement, analytics)
Legal Obligation: Processing necessary to comply with applicable laws (tax records, regulatory requirements, legal proceedings)

You may contact us at privacy@techmanager.ai to learn more about the specific legal basis for any particular processing activity.

5. How We Share Your Information

We may share your information with:

Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, subpoena, or government request
Protection of Rights: To protect our rights, privacy, safety, or property

We do not sell your personal information.

6. Data Retention

We retain your personal information for the following periods:

Account Information: Duration of your account plus 3 years after account closure
Billing and Payment Records: 7 years (as required for tax and legal compliance)
Support Communications: 5 years from date of communication
Usage and Analytics Data: 3 years from date of collection
Marketing Preferences: Until you unsubscribe, plus 3 years to honor opt-out requests
Security Logs: 1 year for standard logs; longer if related to an incident investigation

HIPAA-Covered Data: For customers with a Business Associate Agreement (BAA), Protected Health Information (PHI) is retained for a minimum of 6 years as required by HIPAA, or longer if required by state law.

Enterprise Customers: Custom retention periods may be negotiated as part of your service agreement.

When you delete your account, we will delete or anonymize your personal information within 90 days, unless retention is required by law or contract. You may request earlier deletion by contacting privacy@techmanager.ai.

7. Data Security

We implement appropriate technical and organizational security measures, including:

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Access controls and authentication requirements
Regular security assessments and monitoring
Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

All Users

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we collected
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell your data)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@techmanager.ai or call us. We will respond within 45 days.

International Users (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including rights to access, correct, delete, or port your data. To exercise these rights, contact us at privacy@techmanager.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly. If you believe we have collected information from a child under 16, please contact us at privacy@techmanager.ai.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Inquiries: privacy@techmanager.ai
General Support: support@techmanager.ai
Company: Aiivars LLC
Website: techmanager.ai