Complete Control Over
IT Operations
Not a ticket queue — a control layer. Capture requests, enforce approvals, execute actions, and document everything automatically.
Governed Execution Engine
Every AI action flows through a structured pipeline: request, policy check, approval, execution, and audit. This isn't just automation — it's controlled, documented, and transparent automation.
You define what AI can do automatically, what needs human approval, and what's completely off-limits. Policies are set per action type, risk level, or team — so you stay in control while AI handles the routine.
- Custom policies per action type and risk level
- Risk-based routing to human approvers
- Full audit trail for every action
- Human-in-the-loop for high-risk actions
Supported AI Providers
Flexible AI Engine
Powered by Google Gemini out of the box. But you're not locked in — configure OpenAI, Claude, or even self-hosted models per organization. Choose the AI that matches your compliance requirements.
The AI engine supports multimodal inputs (text and images), RAG-powered search across your knowledge base, and intelligent ticket analysis to resolve issues faster.
- Multimodal: text + image analysis
- RAG search across your knowledge base
- Per-organization model configuration
- AI analytics and performance tracking
Intelligent Knowledge Base
Your team's knowledge — organized, versioned, and instantly searchable. AI-powered semantic search finds answers across articles, procedures, and troubleshooting guides using vector embeddings, not just keywords.
Built-in approval workflows ensure content quality. Collections and categories keep everything organized. Usage analytics show you what knowledge is actually being used — and what gaps need filling.
- Semantic search via vector embeddings
- Version control with approval workflows
- Collections, categories, bookmarks & votes
- Usage analytics and bulk import
- Global KB sharing across sites (Enterprise)
Search: "printer not connecting"
AI finds 3 relevant articles using semantic matching — not just keyword matching
Top Result: Network Printer Setup Guide
v3.2 • Updated 2 days ago • 94% relevance • 47 views this month
Related: Wireless Printer Troubleshooting
v2.1 • Collection: Hardware • 89% relevance
Security & Compliance
Enterprise Security Command
Security and compliance aren't afterthoughts — they're built into the platform. Comprehensive compliance tracking, incident response playbooks, access review audits, and backup/disaster recovery management.
HIPAA BAA management, compliance attestation tracking, and continuous monitoring give you auditor-ready documentation without manual effort.
- HIPAA BAA management and attestations
- Incident response playbooks
- Access review audits
- Backup & disaster recovery management
Device & Software Management
Track every device, license, and software assignment across your organization. See costs by vendor, catch unused licenses before renewal, and get alerts when subscriptions are approaching their end date.
Auto-sync from NinjaOne, Microsoft Intune, and JumpCloud identity providers keeps your inventory accurate without manual entry.
- Device inventory with health monitoring
- Software license tracking with cost analytics
- Auto-sync from NinjaOne, Intune, JumpCloud
- Renewal alerts and unused license detection
Software Overview
Support Channels
Request Control Center
Multi-channel support that meets users where they already work. Tickets come in from Slack, Teams, email, or the web portal — AI triages, classifies, and resolves 80% of routine requests instantly.
Predictive forecasting helps you anticipate ticket volume spikes. Real-time SSE updates keep everyone informed. Message threads maintain full conversation context.
- Multi-channel: Slack, Teams, Email, Web
- AI-powered triage and classification
- Predictive forecasting for volume planning
- Real-time updates and threaded conversations
And Much More
Beyond the core features, TechManager AI includes everything you need to run IT operations efficiently.
Automation & Workflows
Build recurring task workflows and scheduled automations that run on your terms.
Employee Onboarding
Guided onboarding programs that provision access, assign devices, and set up new hires automatically.
Change Management
Track, approve, and document every change to your IT environment with full audit trails.
Time Tracking
Track time spent on tickets and projects for billing, reporting, and resource planning.
Vendor Management
Track vendors, contracts, SLAs, and third-party access from a single secure portal.
Executive Dashboard
Real-time visibility into IT operations, costs, compliance status, and team performance.
See It In Action
Book a 30-minute demo and see how these features work together to transform your IT operations.