TechManager AI vs ConnectWise
ConnectWise is the industry standard for MSPs managing hundreds of client environments. But if you're an internal IT team at a regulated business, you need a platform built for your world — governed execution, compliance automation, and AI that resolves tickets without MSP overhead.
The Core Difference
ConnectWise was built for MSPs. TechManager AI was built for internal IT at regulated businesses.
ConnectWise
- • Designed for MSPs managing 50-500+ client environments simultaneously
- • Multi-tenant architecture optimized for client billing and SLA tracking
- • Per-agent pricing that scales with your technician headcount
- • Compliance and governance require third-party integrations
- • AI features focused on ticket routing and categorization, not resolution
TechManager AI
- Built for internal IT teams at businesses with 10-200 users in regulated industries
- Single-tenant focus with organization-level governance and compliance built in
- Flat-rate pricing — one monthly fee covers everything, no per-agent charges
- Compliance dashboard, audit trails, and HIPAA BAA included out of the box
- AI resolves 80% of L1 tickets automatically with governed execution
Feature-by-Feature Comparison
| Feature | TechManager AI | ConnectWise |
|---|---|---|
| Target Customer | Internal IT at regulated businesses | Managed Service Providers |
| AI Ticket Resolution | 80% auto-resolved with audit trail | AI-assisted routing only |
| Governed Execution | Policy → Approve → Execute → Audit | Not available |
| Compliance Dashboard | HIPAA, SOX, PCI DSS support | Third-party integration required |
| Knowledge Base | Semantic AI search (RAG) | Traditional keyword search |
| Pricing Model | Flat rate from $2,500/mo | Per-agent from $35/agent/mo + add-ons |
| Setup Time | Days | Weeks to months |
| Multi-Channel Support | Slack, Teams, Email, Portal | Email, Portal, Phone |
| Device Management | Built-in with auto-sync | ConnectWise Automate (separate product) |
| HIPAA BAA | Available on all plans | Available for MSPs |
When Each Platform Fits Best
We believe in honest comparisons. Here's when each platform is the right choice.
Choose ConnectWise If You:
- Run an MSP and need to manage 50+ client environments
- Need multi-tenant billing, SLA management, and client portals
- Have a team of 10+ technicians serving external clients
- Need deep RMM (Remote Monitoring and Management) capabilities
Choose TechManager AI If You:
- Run an internal IT team at a business with 10-200 users
- Operate in a regulated industry (healthcare, legal, finance)
- Want AI that actually resolves tickets, not just routes them
- Need compliance-grade audit trails and governance out of the box
Why Teams Switch from ConnectWise
These are the most common reasons internal IT teams move from ConnectWise-based MSP tools to TechManager AI.
"We're paying for MSP features we don't use"
ConnectWise's multi-tenant billing, client portal management, and RMM tools are designed for MSPs. Internal IT teams end up paying for capabilities they'll never need. TechManager AI's flat-rate pricing includes everything an internal team needs — nothing they don't.
"We need audit trails, not just ticket logs"
ConnectWise logs ticket activity, but it doesn't enforce governance policies or generate compliance reports. When auditors arrive, internal IT teams need immutable audit trails that document who approved what, when, and why — exactly what TechManager AI provides.
"We want AI that fixes things, not just sorts them"
ConnectWise's AI capabilities focus on ticket categorization and routing. TechManager AI's governed execution means the AI diagnoses issues, searches the knowledge base, takes action within policy guardrails, and resolves the ticket — all in under 3 minutes.
"ConnectWise requires a dedicated admin"
ConnectWise's configuration complexity is designed for MSPs with dedicated operations teams. Internal IT teams with 1-5 people don't have the bandwidth for ongoing ConnectWise administration. TechManager AI deploys in days and requires minimal ongoing configuration.
Pricing Comparison
ConnectWise charges per agent per month plus add-ons. TechManager AI charges one flat monthly rate.
ConnectWise (Typical)
Plus RMM, backup, compliance add-ons
- • 5 agents = $175-375/mo base
- • + ConnectWise Automate: $3-5/endpoint/mo
- • + Compliance tools: separate vendors
- • Total for 100 endpoints: $800-1,500+/mo
TechManager AI
Everything included, flat rate
- Unlimited users (10-75 on Essentials)
- AI ticket resolution included
- Compliance dashboard included
- Device management included
Ready to See the Difference?
Book a demo and we'll show you how TechManager AI handles your IT challenges with governed execution, compliance, and AI resolution — no MSP overhead required.