IT Management Without an MSP
You're paying $5K-15K/month for an MSP and getting slow response times, limited visibility, and a black box around your own IT. There's a better way: AI-powered IT operations that give you full control, complete audit trails, and faster resolution — at a fraction of the cost.
The MSP Problem
MSPs were the right answer 10 years ago. But for regulated businesses, the model has fundamental limitations.
You're Overpaying
The average MSP charges $100-200/user/month. For a 75-person company, that's $7,500-15,000/month — and most of that cost goes to the MSP's overhead, not your IT. You're paying for their office, their sales team, and their profit margin.
Slow Response Times
Your MSP is juggling dozens of clients. When your EHR goes down, you're in a queue behind their other customers. Average MSP response time for P1 issues: 30-60 minutes. TechManager AI responds in seconds and resolves most issues in under 3 minutes.
Zero Visibility
What did your MSP do last month? Most MSPs provide a summary report, not a detailed audit trail. You can't tell auditors exactly what was changed, who approved it, or why. With TechManager AI, every action is logged, documented, and exportable.
Vendor Lock-In
Your MSP controls your passwords, your documentation, and your systems. Switching providers means a painful transition where you're at risk of downtime, data loss, and lost institutional knowledge. You should own your IT, not rent it.
Compliance Risk
Your MSP touches HIPAA-protected data, client-privileged information, and financial records. But their technicians rotate between clients, their training varies, and their audit trails don't meet compliance standards. The liability is yours, not theirs.
Communication Gap
Your staff submits a ticket. The MSP responds hours later asking for more details. Another day goes by. The back-and-forth creates frustration, delays, and lost productivity. With AI resolution, most issues are resolved before a human would even read the ticket.
Your Three Options
When your MSP contract is up, you have three paths forward.
Keep the MSP
- • Continue paying premium rates
- • Same slow response times
- • Limited visibility and control
- • Compliance risk remains yours
Hire Internal IT
- • 1-2 IT staff ($60K-90K each)
- • Full control but limited bandwidth
- • Vacation/sick leave = no coverage
- • Still need compliance tools
TechManager AI
- AI resolves 80% of L1 tickets
- 24/7 coverage, no sick days
- Full visibility and audit trails
- Compliance built in, not bolted on
How TechManager AI Replaces Your MSP
You don't need to hire a full IT team. AI handles the 80% that's routine. Your people handle the 20% that matters.
AI Handles L1 Tickets Automatically
Password resets, printer issues, VPN problems, fax queues, software installations — AI resolves these with governed execution. Your staff submits a ticket via Slack, Teams, email, or portal. AI diagnoses, fixes, and documents — usually in under 3 minutes.
Complex Issues Escalate to Your Team or Partners
Hardware failures, network redesigns, and strategic decisions go to your internal IT person or specialized vendors. AI provides full context, diagnostic data, and recommended next steps — so whoever picks it up can act immediately.
Compliance Runs on Autopilot
Every action is logged in an immutable audit trail. Access reviews happen automatically. Policy violations are flagged in real time. When auditors arrive, export your compliance report in seconds — no scrambling.
You Stay in Control
You own your documentation, your passwords, your configurations. The knowledge base captures institutional knowledge so it never walks out the door. Device and software tracking gives you full visibility into what you have and what it costs.
The Numbers
For a 75-person company in a regulated industry, here's how the costs compare annually.
| Cost Category | Typical MSP | TechManager AI |
|---|---|---|
| Monthly Service | $7,500-15,000/mo | $2,500-3,599/mo |
| Annual Cost | $90,000-180,000 | $30,000-43,188 |
| Compliance Add-on | $500-2,000/mo extra | Included |
| After-Hours Support | $150-300/incident | 24/7 included |
| Response Time (P1) | 30-60 minutes | Seconds (AI auto-resolves) |
| Audit Trail Quality | Monthly summary report | Immutable per-action log |
| Annual Savings | — | $60,000-137,000/year |
Is This Right for You?
TechManager AI works best for businesses that match this profile.
Great Fit
- 10-200 users in a regulated industry
- Currently paying $5K+/mo for MSP services
- Need compliance-grade audit trails for HIPAA, SOX, or PCI
- Frustrated with slow MSP response times
- Have 0-2 internal IT staff (TechManager AI amplifies their capacity)
May Not Be Right If You:
- • Have 500+ users and need a full managed IT team on-site
- • Need physical hardware installation and cable runs
- • Are happy with your current MSP relationship and costs
- • Operate in a non-regulated industry with minimal compliance needs
Ready to Replace Your MSP?
Book a 30-minute demo and we'll walk through exactly how TechManager AI would handle your current MSP's responsibilities — with better compliance, faster resolution, and dramatically lower cost.